ITIL® 4 Managing Professional Specialist – Create, Deliver, and Support (CDS)

Course Overview

ITIL® 4 Create, Deliver, and Support (CDS) focuses on the core aspects of service management—from conceptualization to ongoing support. Over 3 days, you’ll gain insights into how services are created, delivered, and maintained effectively within the ITIL® 4 Service Value System (SVS).

By mastering this specialist module, you’ll enhance your ability to design and implement seamless service lifecycles, ensuring alignment with organizational goals and high-value outcomes.

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Who Should Attend

This course is ideal for:

IT Support Staff & Consultants: Looking to expand their understanding of service creation and improvement.
IT Developers & System Integrators: Seeking to integrate services seamlessly into complex IT ecosystems.
CIOs, Program & Project Managers: Aiming to deliver consistent value while driving operational efficiency.

Key Benefits

Comprehensive Service Management
- Understand how to plan, build, and refine services within modern IT environments.
Value-Focused Delivery
- Learn to create and support services that align with evolving customer needs and business demands.
Enhanced Collaboration
- Explore how cross-functional teams can optimize workflows for faster, more reliable service delivery.
Strategic Insight
- Acquire the leadership perspective necessary to guide decisions that shape high-performing service offerings.

Additional Details

Duration: 3 Days of immersive instruction
Exam Voucher: Included in the training course package

Next Steps

Take your ITIL 4 journey to the next level by mastering Create, Deliver, and Support. Enroll now to learn how effective service design and management can drive sustained value and competitive advantage.