ITIL® Managing Professional Specialist – Drive Stakeholder Value (DSV)
Course Overview
ITIL® 4 Drive Stakeholder Value (DSV) focuses on the various touchpoints that a service provider has with its customers, users, suppliers, and partners.
Over 3 days, participants will explore how to efficiently convert demand into business value using IT-enabled services.
This module provides clear insights into building and maintaining robust relationships, enhancing user experiences, and delivering sustainable service outcomes that align with evolving enterprise demands.
Who Should Attend
Professionals looking to deepen their understanding of service interactions and value delivery, such as:
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Software Engineers / Developers
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Service Delivery Managers
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DevOps Managers
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ITSM Professionals
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Release & Deployment Managers
Duration: 3 Days
Exam Voucher: Included in the training course package
Key Benefits
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Holistic Stakeholder Engagement
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Master techniques to collaborate effectively with customers, users, and external partners.
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Value-Driven Strategies
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Learn how to design and maintain services that consistently transform demand into tangible value.
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Relationship Management
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Enhance processes for onboarding, co-creation, and continual feedback loops across the service lifecycle.
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Service-Oriented Mindset
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Gain practical frameworks that elevate user experiences and foster long-term stakeholder confidence.
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Next Steps
Elevate your ability to manage stakeholder relationships and drive meaningful value within IT-enabled services. Enroll now in ITIL® 4 DSV to cultivate enduring partnerships and deliver measurable outcomes in today’s dynamic IT landscape.