ITIL Capability Certificate in Service Offering and Agreements

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ITIL Capability Certificate in Service Offering and Agreements

Posted on 18 Apr, 2018

Duration

Categories

The SOA course is designed to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. It also provides guidance on how service offerings can be developed to support both business and user needs.

Curriculum

  • Lectures