The Foundation is the entry level of the ISO/IEC 20000 examinations. The purpose of the Foundation level is to confirm that the candidate has good/basic knowledge of the contents and requirements of the ISO/IEC 20000 standard and understands how the standard operates in a typical IT service provider organization. The Foundation meets the pre-requisite for entry to the Practitioner certification.
Prerequisites – A candidate must hold one of the following certifications to qualify to sit the Practitioner examination:
The APMG ISO/IEC 20000 Foundation, or
The BCS ISO/IEC 20000 Foundation, or ITIL Foundation
At Practitioner level you should understand and be able to apply the content of the ISO/IEC 20000 standard within currently certified organizations or those considering certification.
Candidates who pass the Auditor examination will have shown that they understand the principles of IT Service Management and the requirements of ISO/IEC 20000-1:2011 (Part 1).
It is a transition course for experienced auditors. It does not cover the principles of generic management system audit techniques, and for this reason delegates attending the course are required to have a minimum of three years’ experience conducting audits in an IT environment. This may be as a third party auditor or as an internal auditor for an organization. It is mandatory to have attended an APMG-accredited Auditor course in order to take this examination.
The purpose of the Auditor qualification is to confirm that the candidate has sufficient understanding of SM generally and knowledge of the contents and requirements of the ISO/IEC 20000-1 standard to be able to perform audits against the standard.