ITIL® 4 Managing Professional (ITIL® 4 MP, ITIL Professional Certification) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
ITIL® 4 Strategic Leader (ITIL® 4 SL) stream recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
ITIL At The Heart of IT
ITIL 4 builds on the core guidance of previous versions to provide comprehensive, practical and proven guidance. It supports traditional service management activities, including incident management and continual improvement, but can also be aligned to technologies, such as Cloud, Automation, and AI.
ITIL also provides a common language for businesses and professionals using IT-enabled services.
ITIL 4 Certification Scheme
The certification scheme below is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.
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There are four certification levels within the ITIL 4 scheme:
