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ITIL® Intermediate LifeCycle Service Strategy

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ITIL® Intermediate LifeCycle Service Strategy

Posted on 04 Apr, 2018

Duration

3 Days

Categories

ITIL® and IT Service Management Training

4.5 (23)

Overview

The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification. The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Course Benefits
Delegates will gain competencies in the following elements of Service Strategy:
  • Introduction to service strategy
  • Service strategy principles
  • Service strategy processes
  • Strategy Management for IT Services
  • Service Portfolio Management
  • Demand Management
  • Financial Management for IT Services
  • Business Relationship Management
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks
Course Objective
The core volume of Service Strategy provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.

Target Audience:

  • IT professionals working in roles associated with strategic planning.
  • Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and
  • Who are responsible for integrating these activities into a strategic framework
  • Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organization

Curriculum

  • Lectures
  • Starts on 23 Apr 2018 to 25 Apr 2018 - Nairobi

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IT SERVICE MANAGEMENT COURSES

UPCOMING COURSES

  • ITIL® Intermediate Lifecycle Continual service improvement 11 Jun 2018 to 13 Jun 2018
  • ITIL IT Service Management Foundation Certificate 23 Apr 2018 to 25 Apr 2018
  • ITIL Capability Certificate in Planning Protection and Optimization
    14 May 2018 to 17 May 2018
  • ITIL Managing Across the Lifecycle
    30 Jul 2018 to 03 Aug 2018
  • ITIL® Intermediate Lifecycle Service Design
    09 Apr 2018 to 11 Apr 2018
  • ITIL® Intermediate Lifecycle Service Transition
    23 Apr 2018 to 25 Apr 2018
  • ITIL Capability Certificate in Service Offering and Agreements
    16 Apr 2018 to 18 Apr 2018
  • ITIL Capability Certificate in Operational Support and Analysis
    30 Apr 2018 to 03 May 2018
  • COBIT 5 Foundation
    23 Apr 2018 to 24 Apr 2018
  • COBIT 5 Implementation
    25 Apr 2018 to 27 Apr 2018
  • COBIT 5 Assessor
    02 May 2018 to 04 May 2018

 

Examinations


The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The pass mark is 28 marks from 40 (70%). 
If taking an exam, delegates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to
produce this ID will result in their exam results being withheld until proof of ID is provided to PeopleCert. Please  note that if proof is not provided within 40 days, candidate’s exam results will be null and void and a re-sit would be
required

Prerequisites
  • Possession of ITIL Foundation Certificates
  • ITIL V2 Foundation plus Bridging Certificate

On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot
provide the physical certificate, then as a minimum you must provide the certificate number. Failure to comply to these pre-requisites will result in candidates results being withheld by the PeopleCert. 
Delegates are required to complete 21 hours of pre-course reading prior to attending this course. Please spend this time re-familiarizing yourself with the foundation level material as you will need this knowledge for the course you will be attending.

Do you wish to study this Course? Do not hesitate, Contact Us for more information