ITIL® Intermediate Lifecycle Service TransitionPosted on 04 Apr, 2018
CategoriesITIL® and IT Service Management Training
OverviewThe ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate. This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate).
- Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
- Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organization
- Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle
Course BenefitsThis certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
Course ObjectiveThe main focus of the course is covered by the Service Transition volume of the IT Infrastructure Library (ITIL). The core volume of Service Transition provides guidance on moving new and changed services from design part of the Service Lifecycle to operational part of that cycle.
- Starts on 23 Apr 2018 to 25 Apr 2018 - Nairobi
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The pass mark is 28 marks from 40 (70%). If taking an exam, delegates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to PeopleCert. Please note that if proof is not provided within 40 days, candidate’s exam results will be null and void and a re-sit would be required.
- Possession of ITIL Foundation Certificates.
- ITIL V2 Foundation plus Bridging Certificate.
On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot
provide the physical certificate, then as a minimum you must provide the certificate number. Failure to comply to these pre-requisites will result in delegates results being withheld by the PeopleCert. Delegates are required to complete 21 hours of pre-course study prior to attending this course. Please spend this time refamiliarizing yourself with the foundation level material as you will need this knowledge for the course you will be attending.