ITL4 Foundation

Course Overview

In today’s digital landscape, delivering high-quality, efficient IT services is essential for organizational success. ITIL® 4 Foundation introduces the latest framework for managing modern IT-enabled services, equipping participants with a clear understanding of key concepts, common language, and the practical guidance needed to optimize service delivery. This certification provides a strong launchpad for professionals looking to align IT processes with business objectives and drive continuous improvement.

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Who Should Attend

IT Support Staff & IT Consultants: Gain insights into best practices and enhance service delivery.
Business Managers & Process Owners: Align IT and business goals more effectively through structured methodologies.
IT Developers: Understand how service management principles impact software development and operations.
Anyone Taking Their First Steps in IT Service Management: Build a solid foundation for a successful ITSM career.

Course Objectives

By the end of the program, participants will be able to:

Grasp Key Service Management Concepts: Understand terminology, value creation, and the principles that guide modern IT services.
Leverage ITIL Guiding Principles: Apply foundational guidelines to steer organizational decisions across various scenarios.
Understand the Four Dimensions of Service Management: Explore people, processes, technology, and partners/suppliers.
Navigate the Service Value System (SVS): Learn its purpose, components, and how they work together to generate value.
Implement the Service Value Chain (SVC): Break down each activity and see how they interconnect for streamlined service flow.
Familiarize with ITIL Practices: Gain an overview of 15 ITIL practices, with an in-depth look at 7 core processes.

About the Examination

Starting from December 1, 2023, all candidates must redeem their PeopleCert vouchers before or on the first day of training. The ITIL® 4 Foundation exam assesses your recall and understanding of the ITIL® 4 service management framework.

Exam Format

Duration: 60 minutes
Questions: 40 multiple-choice
Passing Score: 26 out of 40 (65%)
Closed Book: No reference materials allowed
Exam Voucher Included: Part of the training course package

Next Steps

Ready to transform your IT services for maximum efficiency and impact? Enroll now in ITIL® 4 Foundation and gain the essential knowledge to align technology strategies with business goals.