ITL4 Foundation
Course Overview
In today’s digital landscape, delivering high-quality, efficient IT services is essential for organizational success. ITIL® 4 Foundation introduces the latest framework for managing modern IT-enabled services, equipping participants with a clear understanding of key concepts, common language, and the practical guidance needed to optimize service delivery. This certification provides a strong launchpad for professionals looking to align IT processes with business objectives and drive continuous improvement.
Who Should Attend
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IT Support Staff & IT Consultants: Gain insights into best practices and enhance service delivery.
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Business Managers & Process Owners: Align IT and business goals more effectively through structured methodologies.
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IT Developers: Understand how service management principles impact software development and operations.
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Anyone Taking Their First Steps in IT Service Management: Build a solid foundation for a successful ITSM career.
Course Objectives
By the end of the program, participants will be able to:
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Grasp Key Service Management Concepts: Understand terminology, value creation, and the principles that guide modern IT services.
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Leverage ITIL Guiding Principles: Apply foundational guidelines to steer organizational decisions across various scenarios.
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Understand the Four Dimensions of Service Management: Explore people, processes, technology, and partners/suppliers.
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Navigate the Service Value System (SVS): Learn its purpose, components, and how they work together to generate value.
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Implement the Service Value Chain (SVC): Break down each activity and see how they interconnect for streamlined service flow.
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Familiarize with ITIL Practices: Gain an overview of 15 ITIL practices, with an in-depth look at 7 core processes.
About the Examination
Starting from December 1, 2023, all candidates must redeem their PeopleCert vouchers before or on the first day of training. The ITIL® 4 Foundation exam assesses your recall and understanding of the ITIL® 4 service management framework.
Exam Format
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Duration: 60 minutes
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Questions: 40 multiple-choice
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Passing Score: 26 out of 40 (65%)
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Closed Book: No reference materials allowed
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Exam Voucher Included: Part of the training course package
Next Steps
Ready to transform your IT services for maximum efficiency and impact? Enroll now in ITIL® 4 Foundation and gain the essential knowledge to align technology strategies with business goals.